Tech Support Channels
A 60–Minute Ticket Response Guarantee
Each help request you send to us will be responded to within maximum 1 hour. If for any reason whatsoever your trouble ticket or email calls for further assistance from a server admin, we will timely forward it and leave a note to inform you that your case is being worked on. If you order our Managed Services package, any of the server administration tasks included there will be performed at a time of your choosing.
An Excellent Help Desk Service
Our help desk support team will be online for you 24x7x365 should you require help while working with our Web Hosting Control Panel or with any of the apps that we pre–install for you on the dedicated web hosting server. Furthermore if you require assistance handling all the everyday administration tasks on your server, you can examine the Managed Services package, which includes data backup space, OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting services, etc.
A User–Friendly Help Area
Each dedicated web hosting plan comes with our free–of–charge Web Hosting Control Panel, which sports a comprehensive knowledge base and a selection of how–to video tutorials. Whenever you require assistance while working with the Web Hosting Control Panel, just hit the Help or Videos buttons located in the upper right corner.