24/7 Customer Support in Web Hosting
The customer and technical support services for our web hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days in order to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail. In case you currently have an account, you are able to open a support ticket on top of the other three options for communication. You'll be able to pick the most appropriate way to contact us based on where you are or what kind of equipment you're using. We will help you for almost any webhosting-related question that you may have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the maximum response time will never exceed 1 hour.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get quick support in general, let alone when you operate a whole server, that's why each and every dedicated server that we provide includes 24/7 support with one-hour answer time guarantee whatever the problem. This service is totally free for all of the difficulties with your server or the software that was installed from our admins through the setup, therefore you'll be able to contact us as many times as you need, even during holidays. You can either open a trouble ticket from your billing section or you can send an email, and the actual response time for both rarely exceeds 30 mins as we have administrators available 24x7x365. In case you require general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you could take advantage of our live chat service and talk to a representative online. For third-party software support, we provide a Managed Services upgrade, that you can add to your server plan from the billing Control Panel.