If you’ve ever got any queries relating to your hosting plan or you experience a problem with your websites, you will need to touch base with the respective hosting provider’s tech support team. It may not make a difference how quickly they will respond if you’ve got a general question, but an issue like an unsuccessful application update, for instance, may lead to your site becoming damaged or unavailable on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be offline. If you offer services or goods online, any downtime will influence your site in a negative way and you may lose current or potential clients. Many web hosting providers, primarily resellers, handle trouble tickets and emails within twenty four hours, but in the digital era this is far too long, as clients will rarely come back to a website that’s not functioning correctly over long time intervals.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max reply time for any trouble ticket that you open or any email that you write is just one hour, even if you contact us on weekends and legal holidays. Irrespective of the nature of your inquiry or problem, we’ll lend you a hand right away and will give you the needed info to solve any problem with your websites. The actual response time normally does not exceed 15 to 20 minutes, which suggests that you can just forget about waiting for hours on end to get a problem fixed or even worse – waiting one whole day only to receive a response that more info is necessary while nothing’s sorted out. We’ll offer you assistance at once solely because we understand exactly how expensive time can be in the dynamic Internet era. The 60-minute reply guarantee is valid for any billing or technical question that you may have associated with our web hosting plans.