Phone Support
Learn what web hosting providers mean when they say "phone support".
You will find lots of web hosting suppliers out there, yet the majority of them are resellers who have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to contact the company over the phone. The type of support that you can have via this channel of communication will vary depending on the provider - a few of them provide you with expert telephone support, others offer common and customer support only as some issues are more time-consuming and it's much easier to be resolved through a support ticket, particularly if the situation has to be escalated. Still, it's good to know that you can contact your web hosting supplier because there're a lot of small-scale matters which can be managed effortlessly and in a very timely manner through a call, not mentioning that you're able to get more information for the services before you become a customer.
Phone Support in Web Hosting
As we have live telephone support 14 hrs daily, you're able to contact us and talk to our customer support agents to learn more about all web hosting plans that we supply and ensure that our servers match the system requirements for your websites prior to you buying anything. For your benefit, we now have phone numbers on 3 different continents so that you are able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you're already an existing customer, you will be able to call about general and billing issues, and even about some technical ones. If the situation is strictly technical or it needs longer time to analyze, you will have to employ our ticketing system, that will allow both you and our tech support team to track the info provided by either side.