A live chat is one of the many channels of communication supplied by some website hosting companies as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is faster compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell a word in comparison to a phone call with a representative. Furthermore, when the issue that you experience needs some time to be examined and dealt with, you will be able to do something else in the meantime rather than just waiting, like you would have to do when you call. You can also employ a live chat assistance service completely free provided that you have world wide web access even if your web hosting supplier is located in another country and they do not have a local telephone number that you can call.
Live Chat Support in Web Hosting
As part of the support services that we supply for our web hosting plans, we now have live chat support which is online 24/7, even on holidays. You'll be able to get in touch with us regardless if you already have an account or not, since we will help you with almost anything, ranging from giving you basic information about our services in case you aren't our customer yet and you're considering to purchase one of our plans, to assisting you with creating an e-mail account in an e-mail client. A part of the problems are more complex and time-consuming, so you'll need to use the ticketing system that is built-in our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.