Integrated Ticketing System
Find out more on integrated ticketing systems, how they stand out from other support channels and what their advantage is.
A ticketing system is the most widely used correspondence channel that hosting providers offer to their clients. It’s usually part of the billing account and is the most efficient way to tackle a problem that requires a certain period of time to examine or that has to be escalated to an admin. Thus, all comments contributed by either side will be stored in the very same location in the event that somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than two accounts in order to accomplish a certain operation or to touch base with the hosting company’s tech support staff. If you wish to administer a number of domain names and each one is hosted in a separate account, you’ll have to use even more accounts at the same time. Also, it may take a substantial period of time for the provider to process your tickets.
Integrated Ticketing System in Web Hosting
With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst you’re browsing through your files or fine-tuning different settings. The ticketing system is being strictly monitored 24x7x365 by our help desk staff and the ticket response time is no more than sixty minutes, but it rarely takes more than 20 minutes to receive support. In contrast with certain web hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request information concerning any billing or technical problem. You can also read a selection of educative articles, which will help you resolve the most commonly faced problems yourself.